
Privacy Policy
Privacy Policy – Elite Supps Singapore
At Elite Supps Singapore, your privacy is important to us. We're committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website or services.
By using our website, you agree to the practices described in this Privacy Policy. This site and our services are not intended for use by children under 15 years of age.
Information We Collect
We may collect personal information in the following ways:
Information You Provide
This includes details you submit when:
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Registering for an account
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Placing an order
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Filling out forms (e.g. competitions, surveys)
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Subscribing to marketing updates
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Contacting us via email, phone, or social media
This may include name, email, contact number, address, date of birth, gender, purchase history, preferences, and limited financial data (processed via our payment partners – we do not store card details).
Information from Other Sources
We may collect data from:
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Social platforms (e.g. Facebook, Instagram)
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Marketing partners
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Analytics tools
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Payment providers
This helps us improve your experience and tailor offers or content based on your interests and interactions.
Automated System Data
Each time you visit our site, our systems may automatically collect:
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Cookies – for session continuity, preferences, and marketing
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Device Information – device type, IP address, browser type, country, time zone
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Interaction Data – pages visited, time spent, error reports
How We Use Your Information
We use your data to:
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Fulfil your orders and provide customer support
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Create and manage your account
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Process secure payments (via third-party providers)
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Communicate with you about promotions, product updates, and newsletters (with opt-out options available)
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Conduct fraud prevention and identity checks
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Analyze user activity to improve site functionality and user experience
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Carry out research, feedback, and surveys to improve our services
Marketing & Advertising
We may send personalised marketing communications if you’ve opted in or made a purchase with us. This includes emails, SMS, messenger messages, and digital ads. You can opt out at any time via your account settings or the unsubscribe link in communications.
We may work with trusted partners to serve relevant ads based on your browsing behavior across multiple platforms and devices. You can manage cookies through your browser settings.
Legal Basis for Processing
Depending on the purpose, we process your data under one of the following bases:
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Contractual necessity (e.g. order processing, account setup)
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Legitimate interest (e.g. fraud checks, service improvement)
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Consent (e.g. email marketing, advertising cookies)
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Legal obligation (e.g. compliance with applicable laws)
Sharing Your Information
We only share your personal data when necessary and:
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With service providers (e.g. payment gateways, delivery couriers, analytics providers) under strict confidentiality
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In case of a legal requirement, court order, or government request
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In the event of a merger, acquisition, or asset sale
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With your permission (e.g. when submitting reviews via integrated platforms)
We do not sell your personal information to third parties.
Data Retention
We retain your information:
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As long as your account is active
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For legal and compliance reasons
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As needed to resolve disputes or enforce agreements
Upon termination, we may retain anonymized data for analysis or reporting.
Data Security
We take your security seriously and implement safeguards such as:
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SSL encryption during checkout
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Secure account logins
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No storage of full payment details on our systems
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Regular server and system monitoring
Please note: no online transmission is 100% secure. Take care when sharing information outside of secure channels.
Your Rights & Access
You may request to:
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Access, correct, or delete your personal data
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Unsubscribe from our communications
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Deactivate your account
To make a request, email us at hello@elitesupps.sg.
External Links
Our site may link to other websites. We are not responsible for their privacy practices or content. Always review the privacy policy of any external site you visit.
Changes to This Privacy Policy
We may update this policy from time to time. If material changes are made, we’ll notify you by:
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Emailing your registered address, and/or
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Posting a prominent notice on our website
Your continued use of the website after such updates implies acceptance of the revised policy.
Contact Us
If you have any questions about our privacy practices, please contact us at: hello@elitesupps.sg