Privacy Policy

Privacy Policy – Elite Supps Singapore

At Elite Supps Singapore, your privacy is important to us. We're committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website or services.

By using our website, you agree to the practices described in this Privacy Policy. This site and our services are not intended for use by children under 15 years of age.

Information We Collect

We may collect personal information in the following ways:

Information You Provide

This includes details you submit when:

  • Registering for an account

  • Placing an order

  • Filling out forms (e.g. competitions, surveys)

  • Subscribing to marketing updates

  • Contacting us via email, phone, or social media

This may include name, email, contact number, address, date of birth, gender, purchase history, preferences, and limited financial data (processed via our payment partners – we do not store card details).

Information from Other Sources

We may collect data from:

  • Social platforms (e.g. Facebook, Instagram)

  • Marketing partners

  • Analytics tools

  • Payment providers

This helps us improve your experience and tailor offers or content based on your interests and interactions.

Automated System Data

Each time you visit our site, our systems may automatically collect:

  • Cookies – for session continuity, preferences, and marketing

  • Device Information – device type, IP address, browser type, country, time zone

  • Interaction Data – pages visited, time spent, error reports

How We Use Your Information

We use your data to:

  • Fulfil your orders and provide customer support

  • Create and manage your account

  • Process secure payments (via third-party providers)

  • Communicate with you about promotions, product updates, and newsletters (with opt-out options available)

  • Conduct fraud prevention and identity checks

  • Analyze user activity to improve site functionality and user experience

  • Carry out research, feedback, and surveys to improve our services

Marketing & Advertising

We may send personalised marketing communications if you’ve opted in or made a purchase with us. This includes emails, SMS, messenger messages, and digital ads. You can opt out at any time via your account settings or the unsubscribe link in communications.

We may work with trusted partners to serve relevant ads based on your browsing behavior across multiple platforms and devices. You can manage cookies through your browser settings.




Legal Basis for Processing

Depending on the purpose, we process your data under one of the following bases:

  • Contractual necessity (e.g. order processing, account setup)

  • Legitimate interest (e.g. fraud checks, service improvement)

  • Consent (e.g. email marketing, advertising cookies)

  • Legal obligation (e.g. compliance with applicable laws)

Sharing Your Information

We only share your personal data when necessary and:

  • With service providers (e.g. payment gateways, delivery couriers, analytics providers) under strict confidentiality

  • In case of a legal requirement, court order, or government request

  • In the event of a merger, acquisition, or asset sale

  • With your permission (e.g. when submitting reviews via integrated platforms)

We do not sell your personal information to third parties.

Data Retention

We retain your information:

  • As long as your account is active

  • For legal and compliance reasons

  • As needed to resolve disputes or enforce agreements

Upon termination, we may retain anonymized data for analysis or reporting.

Data Security

We take your security seriously and implement safeguards such as:

  • SSL encryption during checkout

  • Secure account logins

  • No storage of full payment details on our systems

  • Regular server and system monitoring

Please note: no online transmission is 100% secure. Take care when sharing information outside of secure channels.

Your Rights & Access

You may request to:

  • Access, correct, or delete your personal data

  • Unsubscribe from our communications

  • Deactivate your account

To make a request, email us at hello@elitesupps.sg.

External Links

Our site may link to other websites. We are not responsible for their privacy practices or content. Always review the privacy policy of any external site you visit.

Changes to This Privacy Policy

We may update this policy from time to time. If material changes are made, we’ll notify you by:

  • Emailing your registered address, and/or

  • Posting a prominent notice on our website

Your continued use of the website after such updates implies acceptance of the revised policy.

Contact Us

If you have any questions about our privacy practices, please contact us at: hello@elitesupps.sg