Frequently Asked Questions

Most customers do not incur customs charges, but fees may apply depending on Singapore import regulations and your order value. If required, the courier will contact you directly.

Unfortunately not. To minimise delays, items are shipped as soon as they’re available, which may result in multiple shipments.

Each parcel has its own tracking number. If only part of your order appears delivered, your other parcel(s) may still be in transit from a different warehouse.

Singapore warehouse: 1 - 3 business days
Australia warehouse: 5 - 10 business days (depending on customs and courier processing)

No, you only pay the shipping fee shown at checkout. Split shipping is covered by us.

Some items are shipped from our Singapore warehouse, while others come from our Australia warehouse. To get your products to you as quickly as possible, we dispatch from whichever location has stock available. This means your order may arrive in separate parcels.

Free shipping applies when your final payable amount meets the minimum spend. If a discount code reduces your total below the threshold, free shipping will not apply.

Unfortunately, we do not offer the option to pick up purchases from our physical store locations via a click and collect service. All orders made on our website will be shipped to the provided shipping address.

Check your spam folder or contact our support team for help.

Tracking details will be emailed once each parcel is dispatched.

Not at this time. Please place a new order if needed.

We process orders quickly, so changes may not always be possible. Contact us immediately if you need assistance.

Only one code can be used per order unless stated otherwise.

Yes, if the discount drops your total below the free shipping threshold, free shipping won’t apply.

Codes may require a minimum spend, may only apply to certain items or may not stack with other offers.

We accept major debit/credit cards and secure online payment methods shown at checkout.

If the return is due to our error, we cover the return costs. For change of mind returns, customers may need to cover return shipping.

Contact our support team with photos and your order number, and we’ll organise a replacement or store credit.

No, online orders cannot be returned in-store. All returns for online purchases must be processed through our customer support team. Please contact us and we’ll guide you through the return steps.

Unopened items in original condition may be returned within our policy timeframe. For safety reasons, opened products cannot be returned.

Yes cashback expires within 1 year from the date it is earned. Make sure to use your rewards before they expire so you don’t miss out!

You’ll earn 5% cashback on every purchase when you have an account through the Elite App. Just make sure the email you use in the app is the same email you use for your online orders.

If you didn’t have an account at the time of purchase no worries!

We offer a 7 day look back period, which means you can still receive cashback for an order placed within the last 7 days.

Simply sign up to the Elite App using the same email you used at checkout, and your cashback will be added to your account automatically.

You can view your cashback balance at the top of your Elite App home screen and in the Rewards tab.

You can also check your balance by logging in to your account on our website.

Redeeming cashback online is simple! Just follow these steps:

1. Tap “Shop Online Now” in the app.
2. Browse our catalogue and add your favourite products to your cart.
3. Go to checkout and log in.
4. Your cashback balance will appear automatically, apply it to save on your purchase!

Using your cashback in-store is just as easy:

1. Visit any of our stores.
2. Select your products.
3. Let the cashier know you’d like to redeem your cashback.
4. Open the Elite App and tap “Redeem In-Store.”
5. Enter the amount of cashback you'd like to use and tap Proceed.
6. Show the generated barcode to the cashier for scanning.

An active gift card is a gift card that still has a remaining balance. This balance is separate from your cashback balance.

Sometimes a used gift card may still appear under “Active Gift Cards,” but if you tap on it, a message will confirm whether the gift card has already been used. Once confirmed, it will be removed from the active list.

To manually update the app, please follow these instructions:

Apple:
https://support.apple.com/en-au/HT202180

Android:
https://support.google.com/googleplay/answer/113412?hl=en

We have a program for everybody! We have beginner, intermediate, and advanced programs. 

We currently have 5 programs available for you to choose from - 3 gym based and 2 home based programs. 

4 Day Full Body

Tone at Home

5 Day Muscle Build

Push Pull Legs

HIIT at Home

Scroll down on home page to the “available plans” section and select your preferred program.

Scroll down on home page to the “available plans” section and select your preferred program.

Yes! You can select your meal plans based on your goals, food preferences, and allergies.

Selecting the instant workout feature provides you with the freedom to instantly create a workout based on the equipment available to you and the muscle groups you’ll prefer to train.

A custom workout is one you can design yourself selecting from your favorite exercises.

We absolutely do! Select a home or gym workout that suits your preferences and you can amend the weights and reps to suit your abilities.

Please consult your doctor or Physiotherapist prior to starting a new exercise program.

Please consult your doctor prior to starting a new exercise program.

This is a gift card that has a remaining balance on it. Please note this balance is in addition to the balance that is displayed as your current cash back balance. Also please not that sometimes a gift card can be visible under active gift cards even if it has been used but if you click the gift card a message will be displayed if the gift card has already been used and the gift card will be removed from the active gift card tab.

Our community is what pushes us! Post your progress in the community tab to share with the rest of our app users and go Beyond Your Best.

On your profile tab you can select the “Private” toggle on the top right corner

When you complete a workout you can share a progress photo when you reach the final screen.

Email app@elitesupps.com.au with any questions you have and our customer support team will get back to you!

In the profile tab, click “profile info” underneath your name to update.

In the home page, click the three lines in the top left corner. Select settings, and then “change password”.

In the home page, click the three lines in the top left corner. Select settings and then “manage subscription”.

If you have made a subscription through our external subscription payment page, please reach out to app@elitesupps.com.au and we will help you to manually cancel the subscription.

In the home page, click the three lines in the top left corner. Select settings and then “delete account”.

Here at Elite Supplements, we try to make sustainability the core of our operations. We are proud to offer products that feature biodegradable scoops and packaging, significantly reducing environmental footprint and supporting our customers' eco-conscious lifestyles. Additionally, our warehouse is committed to proactive recycling efforts, ensuring that all materials are processed responsibly.

These initiatives are part of our broader commitment to sustainability and demonstrate our dedication to not only meeting the needs of our customers and environment.

Not at this time. All online orders are delivered directly to your address and cannot be collected from stores.

Absolutely just open your Elite App, tap Redeem In-Store, select the amount you’d like to use, and show the barcode to our cashier.

Yes! As long as you use the same email linked to your Elite App or online account, your in-store purchases will earn cashback and contribute to your rewards balance.

Not necessarily.

Some items are stocked exclusively in our warehouse and may not be available in both Singapore stores. Availability can vary based on demand and stock levels.

If you’re after something specific, we recommend checking with the store first or purchasing directly online.

Not always. In-store prices may be slightly higher than online prices.

Our stores can sometimes match online pricing as long as the item is not an online-exclusive special, promotion, discontinued product or clearance item.

If you have questions about pricing, feel free to contact us or speak directly with your local store team.

No online orders cannot be returned in-store. All online returns must be processed through our customer support team. We’ll guide you through each step to ensure your return is handled smoothly.

We have two retail stores:

Elite Supps VivoCity

Address: 1 HarbourFront Walk, VivoCity, Singapore 098585

Opening Hours: Monday - Sunday: 10:00am – 10:00pm

Elite Supps Funan

Address: 107 North Bridge Road, Funan Mall, Singapore 179105

Opening Hours:
Monday - Sunday: 10:00am - 10:00pm

You can reach our customer support team directly via email at hello@elitesupps.sg.

We’ll get back to you as soon as possible to assist with your enquiry.

Always follow the product directions and consult a healthcare professional if you have medical conditions or concerns.

Yes we only stock 100% authentic products from authorised suppliers.